GENYE Technology

Our Engineering Process

one-stop service

Solution planning

providing sensible and extensible logistic automation solution to customer

Engineering design

providing detailed solution design based on the real project structures, scenes and environment

Fabrication

Sound production management system and strict inspection standard to ensure the product quality and life span

Assembling test

Strictly test of the equipment to ensure the stable system running

Installation & Commissioning

Experienced installation team and excellent technical engineers

Final acceptance test & hand over

Providing sound training and timely after-service to clients after system hand over

Commissioning & Training

Commissioning That Works: Troubleshooting and Debugging

After the equipment arrived at the designated site, we will arrange engineers to guide and assist you at site.
Engineer will follow up 1~2 times/month to ensure the equipment run stably.

Training Program:Know-How in 1~3 weeks

What you can learn from our training courses conducted by our professional engineers:

Basic knowledge of sorter

Usage of sofeware

Code scanning operation

Safe operation & maintaining

Error tracing

Program installation & update

Main electrical part & elimination methods of the common fault

After service policy

Warranty

We are always at your service whenever you need us

National services: There are professional after-sales service team for maintenance in the five major areas of South China, Central China, East China, North China and Southwest China.

Regular maintenance: 1-2 times a month for maintenance and after-sales service team follow-up your project to ensure the equipment run stably.

Service time: 7×24 hours response.

Annual restless: Whether it is machine functioning problem, spare parts replacement, or a routine inspection, feel free to contact us for instant feedback and in-time solution. Software and hardware problems will be immediate solved even in holidays.

Timely Response: Respond to after-sales problems within 30 minutes, immediately troubleshooting and debugging faults, provide remote technical support, and arrive at the project site within 4-12 hours.

Services